When the COVID-19 pandemic struck full force in the spring of 2020, it delivered a blow that reverberated across every corner of the restaurant industry. State after state, legislative restrictions mandated restaurants to close, compelling thousands of operators to lay off employees. More dramatic consequences for both operators and employees included shutting restaurant doors permanently.
Almost overnight, consumer share of stomach shifted to grocery stores and food delivery as the lights went out in restaurant dining rooms throughout the country. However, even in the wake of an extraordinary crisis, an industry evolution was underway.
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